Frequently asked questions
Each item is carefully designed and printed. Calculate about 2 to 4 days for the creation and finalization of your product and an additional time depending on the shipping method chosen.
Exceptions: Laser engravings and resin-based products may take up to 5 days from the time of ordering, design conception and engraving itself.
That's right.
Note that the image resolution must be in HD for the rendering to be adequate.
An equivalent image may be submitted to you for approval, in the event that your image does not have the required resolution.
If the image is a personal photo, please contact us by email at info@shopakaro.com so that a transfer site can be sent to you and the photo will be sent to us in its original format.
Furthermore, printing and shipping will be delayed.
Yes! Pick ups are available. However, please wait for a confirmation email before visiting. Note that we are located in the West Island of Montreal.
Yes! Absolutely.
Pertaining to an Interac transfer, please use the site's email at info@shopakaro.com
For a PayPal payment, simply use the button for this purpose when completing your order.
However, as a measure of protection against identity theft and credit card fraud, PayPal informs us that, when a shipping address is not confirmed (usually because it is not the same as the billing address). This warning is intended to draw our attention to the risk associated with the transaction. We are required to verify your email address information before processing your order.
If we receive an order for which the shipping address is deemed "unconfirmed", the order will be stopped and an email will be sent to you. The order is processed only after we have received an email response containing the requested confirmation.
Only an exchange can be made on a defective item or a wrong item sent within 30 days of the date of purchase. We will be happy to replace the purchased product(s), free of charge, as long as they are still in stock. If the item(s) are no longer in stock, we will notify you by email, and you will be able to:
1) substitute the item(s) for another similar item of the same price, or
2) Get a full refund for the item.
DEFECTIVE ITEM
Once we have received the returned item(s), we will conduct an inspection. A customer service representative will contact you by email to confirm the results of the inspection. If the item(s) are found to be defective due to a manufacturing defect, we will send you a replacement product. If inspection reveals that the item(s) has been damaged by misuse, we will not replace it(s).
WRONG ITEM SENT
Once we have received the returned item(s), we check to see if they have been worn. A customer service representative will contact you by email to let you know that the correct item(s) have been sent.